Privacy Policy

Last Updated: September 1, 2026

Destination Pickleball (“Destination Pickleball,” “we,” “us,” or “our”) operates https://destinationpickleball.com/ (the “Website”) and provides pickleball lessons, classes, clinics, camps, events, tournaments, coaching, travel experiences, and related services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we retain it, and the choices available to you.

By using our Website, registering for a Destination Pickleball program, purchasing our services, submitting information through our forms, or otherwise interacting with Destination Pickleball, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Business Name: Destination Pickleball

Website: https://destinationpickleball.com/

Phone: 954-654-4418

Privacy Contact: Destination Pickleball can be contacted through the Website or by telephone at 954-654-4418.

Business Address: 1204 N Alston Ave, Durham, NC 27701

Privacy Email: Hello@destinationpickleball.com

Destination Pickleball is responsible for determining how personal information collected through our Website and services is used, subject to applicable law.

2. What Personal Data We Collect and Why We Collect It

The types of personal information we collect depend on how you interact with Destination Pickleball.

We may collect information that you voluntarily provide to us, information generated when you use our Website, and information received from third-party services that help us operate our business.

Information You Provide Directly

Depending on the service you use, we may collect:

First and last name
Email address
Telephone number
Mailing or billing address
Date of birth or age when necessary for program eligibility or registration
Emergency contact information
Parent or guardian information when registering a minor
Pickleball experience and skill level
DUPR rating or other pickleball rating information when relevant to an event or class
Class, camp, lesson, clinic, or event registration information
Scheduling preferences
Information submitted through customer service communications
Information submitted through contact or interest forms
Information you provide when requesting private lessons or group sessions
Information you provide when planning or inquiring about travel or pickleball experiences
Information you provide in response to surveys or questionnaires
Information contained in communications between you and Destination Pickleball
Any other information you voluntarily provide to us

Why We Collect This Information

We collect this information when reasonably necessary to:

Register you for a class, camp, clinic, lesson, tournament, or event
Process and manage purchases
Communicate with you about your registration
Schedule lessons and events
Contact you regarding changes to your reservation
Notify you about weather-related cancellations or schedule changes
Determine eligibility or appropriate placement for a class or event
Provide coaching and instruction
Respond to questions and customer service requests
Manage customer relationships
Provide requested services
Improve our programs and Website
Send marketing communications when you have subscribed or otherwise provided appropriate consent
Comply with legal and business obligations

Payment and Transaction Information

When you purchase a service from Destination Pickleball, information necessary to process the transaction may be collected.

This may include:

Name
Billing information
Transaction amount
Transaction date
Purchased service
Payment status
Other information required to process the transaction

Payment card information may be collected and processed by a third-party payment processor.

Destination Pickleball does not intentionally retain complete credit card numbers or security codes on its own systems.

The applicable payment processor may maintain payment information according to its own privacy policy and security practices.

3. Sensitive Personal Information

Destination Pickleball generally does not request or intentionally collect sensitive personal information unless it is reasonably necessary for a specific service or program.

Certain information provided voluntarily by a participant, such as an emergency contact, medical accommodation, allergy information, injury limitation, or other information necessary to safely participate in a program, may be treated as sensitive information where applicable law requires.

If you voluntarily provide sensitive information to us, we will use it only for the purpose for which it was provided or as otherwise permitted or required by law.

Please do not submit sensitive personal information through general Website forms unless the information is specifically requested or necessary for the service.

4. Registration and Booking Information

Destination Pickleball offers online registration for classes, camps, clinics, private lessons, tournaments, and other events.

When you register, we may collect information necessary to complete and manage your registration.

This may include:

Name
Email address
Phone number
Payment information or transaction information
Class or event selected
Skill level or rating
Participant information
Emergency contact information
Parent/guardian information for minors
Scheduling information
Other information necessary to administer the program

We use this information to provide the service you requested, manage attendance, communicate with participants, process payments, administer credits or cancellations, and provide customer support.

5. Contact Forms and Interest Forms

Destination Pickleball may use contact forms, registration forms, interest forms, questionnaires, or similar forms on the Website.

Information submitted through these forms may include your name, email address, phone number, preferences, skill level, requested service, and any other information you choose to provide.

We use submitted information to:

Respond to your inquiry
Provide requested information
Contact you regarding a requested service
Schedule or coordinate services
Provide customer service
Follow up regarding an inquiry
Provide information about Destination Pickleball services when you have requested or consented to such communications

Contact and form submissions may be retained for as long as reasonably necessary to respond to the request, maintain appropriate business records, resolve disputes, and comply with legal obligations.

We do not intentionally use information submitted through a customer service form for unrelated marketing purposes unless you have separately subscribed to marketing communications or otherwise provided appropriate consent.

6. Comments

Destination Pickleball may allow comments or other public submissions on certain areas of the Website.

If you submit a comment, WordPress may collect information associated with the comment, including the information you enter, your IP address, and browser information to assist with spam detection.

If comments are enabled, publicly posted comments may be visible to other Website visitors.

You should not include private, confidential, financial, medical, or other sensitive information in a public comment.

7. Media Uploads

If the Website permits users to upload images, videos, documents, or other media, users should avoid uploading files containing embedded location information or other sensitive metadata unless they intend for that information to be shared.

Uploaded media may be accessible to Website administrators and, depending on how the Website is configured, may be publicly accessible.

Destination Pickleball does not require users to upload media unless specifically requested for a particular service or purpose.

8. Cookies

Destination Pickleball and third-party services used on the Website may use cookies and similar technologies.

Cookies are small files stored on your device that allow a website or third party to recognize a browser or remember certain information.

Cookies may be used for:

Website functionality
Security
Remembering preferences
Maintaining sessions
Registration and booking functionality
Analytics
Measuring Website traffic
Understanding Website usage
Marketing and advertising purposes
Improving Website performance

Some cookies may be necessary for the Website to function, while others may be optional.

You may control cookies through your browser settings. You may also have access to cookie-management tools provided by the Website or third-party services.

Disabling certain cookies may affect Website functionality.

9. WordPress Cookies

The Website is operated using WordPress or WordPress-related technology.

WordPress may use cookies necessary for certain Website functions, including authentication, user sessions, preferences, comments, and other functionality depending on the features enabled on the Website.

The specific cookies used may vary depending on the WordPress version, theme, plugins, and Website configuration.

WordPress itself notes that individual websites may collect additional information through themes, plugins, analytics tools, embedded content, and other third-party services. (⁠WordPress.org)

10. Analytics

Destination Pickleball may use analytics and measurement technologies to understand how visitors interact with the Website.

Analytics information may include:

IP address
Device type
Browser type
Operating system
Pages visited
Referring website
Approximate location
Time spent on pages
Website interactions
General traffic information

We use analytics information to:

Understand Website traffic
Improve Website functionality
Improve our services
Understand which pages and services are most useful
Identify technical issues
Measure marketing performance

Where applicable, third-party analytics providers may process this information according to their own privacy policies.

You may be able to limit certain analytics collection through your browser settings, available privacy controls, or tools provided by the applicable analytics provider.

11. Embedded Content From Other Websites

Pages on the Website may include embedded content such as:

Videos
Maps
Social media content
Booking or registration interfaces
Payment interfaces
Other third-party content

Embedded content from another website may behave as though you have visited that third-party website directly.

Third-party services may collect information about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content.

The privacy practices of these third parties are governed by their own privacy policies.

12. Social Media

Destination Pickleball may use social media platforms and may provide links, buttons, widgets, or embedded content from social media services.

If you interact with social media content or links, the applicable social media provider may collect information about your interaction.

Your use of those platforms is governed by the privacy policy and terms of the applicable social media provider.

13. Who We Share Your Data With

Destination Pickleball does not sell your personal information for money.

We may share personal information with third parties when reasonably necessary to operate our business and provide the services you request.

These third parties may include:

Payment Processors

Payment providers may receive information necessary to process purchases, refunds, credits, and other transactions.

Booking and Registration Providers

Registration and scheduling platforms may receive information such as your name, contact information, registration details, class or event selection, and payment status in order to administer bookings.

Website and Hosting Providers

Website hosting and technology providers may process information necessary to host, secure, maintain, and operate the Website.

Email Providers

Email service providers may process your name, email address, communication preferences, and engagement information to deliver emails and manage subscriptions.

SMS and Telephone Providers

If you opt in to text messaging, SMS providers may process your phone number and message-related information to deliver communications and manage opt-outs.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Analytics Providers

Analytics providers may receive technical and usage information to help us understand Website traffic and performance.

Marketing and Advertising Providers

Where applicable, marketing or advertising providers may process information necessary to measure campaigns, communicate with subscribers, or provide advertising services.

Professional Service Providers

We may share information with attorneys, accountants, consultants, insurance providers, contractors, or other professional service providers when reasonably necessary for business operations.

Government Authorities and Legal Requests

We may disclose information when required by law, subpoena, court order, government request, or other legal process, or when necessary to protect our rights, customers, property, or safety.

14. Third-Party Service Providers

Destination Pickleball may use third-party services to operate portions of the Website and business.

These services may include website hosting, WordPress plugins, payment processing, registration and booking, email marketing, SMS messaging, analytics, maps, video hosting, social media, and other technology services.

Third-party providers may process personal information on our behalf or independently according to their own privacy policies.

Because our technology providers may change over time, the specific providers used by the Website may change.

Where appropriate, we will update this Privacy Policy when material changes to our data-processing practices occur.

15. Information We Receive From Third Parties

Destination Pickleball may receive information about you from third parties when you interact with our services.

For example, we may receive:

Payment confirmation from a payment processor
Registration information from a booking platform
Email subscription information from an email provider
SMS opt-in or opt-out information from an SMS provider
Analytics information from analytics providers
Information you provide through a third-party platform used to register for or interact with a Destination Pickleball service

We use third-party information only for legitimate business purposes and as permitted by applicable law.

16. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information.

Customer and Registration Records

Customer and registration information may be retained for as long as reasonably necessary to administer services, maintain business records, process credits or refunds, resolve disputes, and comply with legal, accounting, and tax requirements.

Payment and Transaction Records

Transaction information may be retained for the period reasonably necessary for accounting, tax, fraud prevention, dispute resolution, and legal compliance.

Contact Form Submissions

Contact and inquiry information may be retained for as long as reasonably necessary to respond to the inquiry, provide customer service, maintain appropriate records, and resolve disputes.

Marketing Information

Email and SMS subscription information may be retained while you remain subscribed or until it is no longer reasonably necessary for the purpose for which it was collected.

Opt-out information may be retained as necessary to honor your request and prevent future unwanted communications.

Analytics Information

Analytics information may be retained according to the retention settings of the applicable analytics provider and our business needs.

WordPress and Technical Information

Technical and security information may be retained for periods reasonably necessary to maintain Website security, troubleshoot issues, prevent abuse, and comply with legal requirements.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

17. What Rights You Have Over Your Data

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These rights may include:

Requesting access to personal information we maintain about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how your personal information is collected or used
Opting out of marketing emails
Opting out of marketing text messages
Withdrawing consent where processing is based on consent
Requesting restriction of certain processing where applicable
Objecting to certain processing where applicable
Requesting a copy of certain information in a portable format where applicable

You may request access, correction, or deletion of your information by contacting Destination Pickleball using the contact information in this Privacy Policy.

We may need to verify your identity before completing a request.

We may also retain certain information when required or permitted by law, including information necessary for legal compliance, accounting, fraud prevention, dispute resolution, or enforcement of agreements.

18. WordPress Data Export and Erasure

Where WordPress privacy tools are enabled, WordPress provides functionality that can assist administrators with exporting or erasing personal data in response to verified requests.

Destination Pickleball may use these tools where appropriate.

WordPress recommends using verification procedures for data export and erasure requests to help prevent unauthorized individuals from accessing or deleting another person’s information. (⁠WordPress.org)

19. Where Your Data Is Sent

Destination Pickleball operates in the United States.

Depending on the services used by Destination Pickleball, personal information may be processed or stored by third-party service providers located in the United States or other countries.

These providers may include hosting companies, payment processors, analytics providers, email providers, SMS providers, booking platforms, and other technology providers.

If personal information belonging to individuals in jurisdictions with international data-transfer requirements is transferred outside that jurisdiction, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable law.

Third-party providers may use contractual, organizational, technical, or other safeguards for international data transfers where required.

20. How We Protect Your Data

Destination Pickleball takes reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

Using secure Website connections
Limiting access to personal information to individuals who need it for legitimate business purposes
Using password-protected administrative systems
Maintaining security controls for Website administration
Using reputable third-party service providers
Using payment providers that maintain their own payment security controls
Monitoring Website and system security
Applying software and security updates when appropriate
Taking reasonable steps to prevent unauthorized access, alteration, disclosure, or destruction

However, no Internet transmission, Website, database, or electronic storage system can be guaranteed to be completely secure.

21. Data Breach Procedures

Destination Pickleball takes reasonable steps to prevent and respond to security incidents involving personal information.

If we become aware of a suspected or confirmed security incident, we may:

Investigate the incident.
Determine what information may have been affected.
Take reasonable steps to contain and remediate the incident.
Work with relevant technology or security providers.
Determine whether notification is required under applicable law.
Notify affected individuals or governmental authorities when required by law.

The specific response will depend on the nature and severity of the incident and the legal requirements applicable to the situation.

22. Automated Decision-Making and Profiling

Destination Pickleball does not use personal information to make decisions that produce legal or similarly significant effects on individuals solely through automated decision-making.

We may use basic automated technologies for purposes such as:

Website analytics
Email delivery
SMS delivery
Marketing measurement
Spam prevention
Website security
Customer communications

These processes do not replace human decision-making regarding whether a person may participate in Destination Pickleball services.

23. Children’s Privacy

Destination Pickleball offers certain programs that may be available to children and minors.

When a minor participates in a Destination Pickleball program, a parent or legal guardian should complete the applicable registration and provide the information necessary for participation.

Information collected about minors may include:

Name
Age or date of birth
Parent or guardian name
Parent or guardian contact information
Emergency contact information
Registration information
Program or class information
Skill level or experience
Other information reasonably necessary to provide the program

We do not knowingly collect children’s personal information for unrelated purposes.

Parents or legal guardians may contact Destination Pickleball regarding information associated with their child.

If you believe that a child has provided personal information to Destination Pickleball inappropriately or without appropriate parental involvement, please contact us.

24. Marketing Communications

Destination Pickleball may send marketing communications by email or text message when permitted by applicable law and when the recipient has provided appropriate consent or otherwise has a lawful basis for receiving the communication.

Marketing communications may include:

New classes
Camps
Private lessons
Clinics
Events
Tournaments
Promotions
Schedule announcements
Destination Pickleball news
Other Destination Pickleball services

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may opt out of marketing text messages by replying STOP.

You may request assistance with text messages by replying HELP.

Opting out of marketing communications does not necessarily prevent Destination Pickleball from sending transactional or service-related communications necessary to provide a service you have purchased or requested.

25. SMS / Text Messaging Privacy

If you voluntarily provide your phone number and consent to receive SMS communications, Destination Pickleball may use your phone number to send text messages related to your requested services and, where separately permitted, marketing communications.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing SMS messages at any time by replying STOP.

After opting out, you may receive a confirmation message or other message necessary to process your opt-out request.

We do not sell telephone numbers collected for SMS communications.

SMS information may be shared with our SMS service provider when necessary to deliver messages and administer opt-in and opt-out requests.

26. Your Choices Regarding Cookies and Tracking

You may have several options for controlling cookies and similar technologies.

You can:

Adjust your browser’s cookie settings
Delete existing cookies
Block certain cookies
Use available Website cookie controls
Use privacy controls provided by certain analytics providers
Opt out of marketing communications
Adjust device-level privacy settings

Blocking certain technologies may affect the functionality of the Website.

27. Do Not Track

Some browsers include a “Do Not Track” feature.

Because there is currently no universally accepted technical standard for responding to Do Not Track signals, Destination Pickleball may not respond to such signals in every circumstance.

You may use the privacy and cookie controls available through your browser and device to manage tracking technologies.

28. Security and Fraud Prevention

Destination Pickleball may collect and process technical information, including IP addresses, browser information, and Website activity, to help:

Detect suspicious activity
Prevent spam
Prevent fraud
Protect customer accounts
Protect Website functionality
Investigate security incidents
Maintain Website security

This information may be shared with security, hosting, analytics, or technology providers when reasonably necessary for these purposes.

29. Business Transfers

If Destination Pickleball is involved in a merger, acquisition, financing, reorganization, sale of assets, sale of the business, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law.

30. Legal Disclosures

Destination Pickleball may disclose personal information when we reasonably believe that disclosure is necessary to:

Comply with applicable law
Respond to a subpoena, court order, or other legal process
Respond to a government request
Protect our legal rights
Enforce our agreements or policies
Investigate fraud or security issues
Protect the safety of our customers, employees, contractors, or others
Prevent or investigate suspected illegal activity

31. North Carolina Privacy

Destination Pickleball operates in North Carolina and primarily provides services in North Carolina.

We comply with applicable federal, state, and local laws governing the collection and use of personal information.

Privacy rights and requirements may vary depending on your location and circumstances.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable law.

32. California Residents

If California privacy law applies to you, you may have additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to:

Know what personal information is collected
Request access to personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of certain forms of sharing or targeted advertising where applicable
Limit certain uses of sensitive personal information where applicable
Not be discriminated against for exercising applicable privacy rights

Destination Pickleball does not sell personal information for monetary consideration.

If you believe you have rights under California law, you may contact us using the information in the “Contact Us” section.

We may verify requests before responding.

33. European Economic Area, United Kingdom, and Other Jurisdictions

If you access Destination Pickleball from a jurisdiction that provides additional privacy rights, including the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable privacy laws.

Where applicable, we may process personal information based on one or more of the following legal bases:

Performance of a contract
Compliance with a legal obligation
Legitimate business interests
Consent
Protection of vital interests
Other legal bases permitted by applicable law

Where consent is the legal basis for processing, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Where applicable, you may have the right to lodge a complaint with a relevant data protection authority.

34. Third-Party Privacy Policies

Third-party services used in connection with Destination Pickleball may maintain their own privacy policies.

These may include providers for:

Website hosting
WordPress services
Payment processing
Booking and registration
Email delivery
SMS messaging
Analytics
Maps
Video
Social media
Advertising
Customer relationship management
Security

You should review the privacy policies of third-party services when interacting with those services.

Destination Pickleball is not responsible for the privacy practices of independent third-party websites or services.

35. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes may be made because of:

Changes to our services
Changes to our Website
Changes to our technology providers
Changes to applicable law
Changes to our privacy practices
Security or operational changes

When we update this Privacy Policy, we will update the “Last Updated” date at the top of the page.

For material changes, we may provide additional notice when appropriate.

36. Contact Us

If you have questions about this Privacy Policy, want to request access to or deletion of your information, want to correct information, or have another privacy-related concern, please contact Destination Pickleball.

Destination Pickleball

Website: https://destinationpickleball.com/

Phone: 954-654-4418

Email: [INSERT BUSINESS EMAIL ADDRESS]

Mailing Address: [INSERT BUSINESS MAILING ADDRESS IF REQUIRED]

When submitting a privacy request, please identify the nature of your request and provide enough information for us to verify your identity and locate the applicable information.